Thank you for your purchase! We hope you will enjoy your new product for many years to come. Our commitment to providing quality products does not simply end when a purchase is made. We stand behind our products and will provide any support needed in order for you to fully enjoy your purchase. Your satisfaction is the greatest recognition we could have. Because we value your trust in our company, we will do our best to meet your service expectations. Should you have any questions, or like to make any comments or suggestions, please feel free to contact us any time via support@vinsguir.com or our live chat.

Customer Service Policy

  1. Customer Satisfaction
  2. Customer Service Email Response Time: 24 hours (during business hours)
  3. 12-Month Warranty & Lifetime Customer Support

Our Vinsguir customer service team are more than happy to assist if you would like to return or exchange an item for any reason, any time! We offer free returns within 30 days of receipt. Refunds are issued by gift card, store credit, a different product,or a refund based upon the original payment method.

Return Policy

Return Conditions

Please note, returns will only be accepted if the returned item(s) meet the "Return Conditions" specified below:

  1. Replaceor return a damaged, defective, or broken item. Despite the fact that our products boast of their premium quality, there is still a slight chance that unexpected problems or issues might occur before them leaving the factory or in transit. Feel free to return or exchange your order within 30 days from the day you received it without any additional cost.

Note: For any wrong, damaged, or missing item(s), please contact us within 10 days of receipt.

  1. If you purchase outside the U.S., you do not need to return your order in the cases above. Simply contact our customer service and communicate with us regarding your issue, and we will take care of your concern by sending the missing/correct item(s), issuing a refund/gift card/store credit, etc.
  2. Change of Mind Returns. We understand that in some cases you may change your mind about a purchase, and that’s why we offer a 30-Day Change of Mind Return Policy. You can enjoy this policy if your returned item remains “sellable”, which means it should be returned in the same condition in which it was received, with the original packaging intact, and accessories and manual/workout guide included.

Please note: If it is a change of mind return, the return shipping cost will be borne by the buyer.

Return Process

To initiate a return, please complete the following steps:

  1. Submit your return request with your order number to our customer service via the email address support@vinsguir.com or live chat. You will receive a response within 24 hours with further instructions on completing your return. Please note that response times may be longer due to weekends or holidays.
  2. We confirm your return request and related details.
  3. We send you a return label via email. Please print your return label and add it on your packaging for return.
  4. Email us the return shipment number.

Refund Policy

Refund Conditions

If for any reason you are not happy with the product you received and would like an exchange or refund, please not that in the cases where you find the product wrong or damaged, or any accessory missing, we would kindly request you to contact us within 10 working days in order for you to get an exchange or refund.

Exceptions to the Refund Policy

  1. Cancellation of order after shipping
  2. Insufficient proof of purchase
  3. Lost or stolen item(s)
  4. When the warranty period expired
  5. Non quality-related issues (after 30 days of purchase)
  6. Free gifts
  7. Damage due to impact, shock, punctuation, or other external forces
  8. Damage due to product misuse (including but not limited to extreme temperatures, water, improper operation)
  9. Products purchased from unauthorized resellers

Refund Times

Once the returned item is received, our customer service will contact you within 2 business days to issue you a refund, gift card, store credit, or send you a replacement or the missing item(s). Once we issue your refund, it takes 3-5 business days for your financial institution to make funds available in your account.To ensure a timely refund, please kindly provide your return shipping number to the customer service representative who assists with your return. Fore more questions or concerns, please do not hesitate to contact us at support@vinsguir.com!