Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to email@example.com.
- Order Issues
- Shipping & Delivery
- Returns/Refunds & Warranty
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Orders from the Vinsguir store are shipped quickly. Please contact us via Live Chat (Monday through Friday 9：00 AM to 5：00 PM PST), or email us at firstname.lastname@example.org. We may be able to cancel the order. If the order has begun processing, we are unable to cancel the order. The normal return policy procedure would need to be initiated. A customer support representative may be able to provide further information.
After an order has been accepted, we are unable to make any changes to any existing order. Please contact us via Live Chat (Monday through Friday 9：00 AM to 5：00 PM PST), or email us at email@example.com. We may be able to cancel the order and begin a new order. If the order has already began to process, no changes can be made and a return request will need to be initiated upon delivery.
Shipping & Delivery
We store our inventory and fulfill all Vinsguir orders from the Amazon fulfillment center. Orders from countries or regions outside the U.S. are fulfilled from other international warehouses.
We usually dispatch item(s) within 1-3 business days (business days do not include weekends or holidays). Order processing may take longer during promotion and festival events. We seek your understanding and patience.
Please contact us immediately via Live Chat (Monday through Friday 9：00 AM to 5：00 PM PST), email us at firstname.lastname@example.org for any changes regarding the delivery address. But our orders usually start processing within 1 hour，changes to shipping address may not be possible if the order has begun to process. A customer support representative may be able to provide further information.
Estimated Delivery Time: 3-7 days (Note:Deliveries are estimated within 3-7 days across the USA. However, the actual delivery date may be affected by flight arrangements, weather conditions and other external factors. Please refer to your tracking number to get the most updated delivery time for your package.
Once the package has been shipped, we will send you a shipping notification email that includes your tracking number. To check the status of your package, click the "Track Shipment" button and it will redirect you to the shipping vendor's website. This feature allows you to track your package using the tracking code provided in the email. (Please check your spam folder if you cannot find it in your email)
In this case, please contact the post office for more information. You can also check your mailbox, the porch, garage, doors and other locations where the package could be placed. And check with anyone who might have retrieved the package such as your family or neighbors. Sometimes postman delivers order to your neighbors. If you’re still unable to locate the package, please contact our customer care email@example.com
Returns/Refunds & Warranty
Vinsguir gladly accepts returns within 30 days of delivery. If you are not 100% satisfied with your order, you have 30 days from the time of delivery to request a return. Returns will only be accepted if the item(s) are UNUSED and in the original packaging. Buyers are responsible for all return shipping costs.
A return request will need to be submitted before returning an item. Upon requesting a return, instructions will be provided on how to complete your return. The instructions will include the return address but a shipping label will not be provided. Buyers are responsible for return shipping costs and may select your preferred shipping carrier.
Once the returned item is received, our customer service will contact you within 2 business days to issue you a refund, gift card, store credit, or send you a replacement or the missing item(s). Once we issue your refund, it takes 3-5 business days for your financial institution to make funds available in your account.To ensure a timely refund, please kindly provide your return shipping number to the customer service representative who assists with your return. Fore more questions or concerns, please do not hesitate to contact us at firstname.lastname@example.org!
We accept PayPal and Credit Card (Visa, Mastercard, Maestro, JCB, American Express, Discover, Diners Club, Klarna) at the moment.
All orders will be checkout in U.S. dollars, even though you see your local currency on the product page. Once your bank pulls the funds, they will account for the current exchange rate. Your bank may or may not charge additional fees for international transactions. Please reach out to your bank for more information on any additional charges/fees.